iVaak Website and Platform Terms of Use

Effective date: 5 September 2026

These Terms of Use (the “Terms”) govern access to and use of ivaak.ai, iVaak demonstrations, dashboards, APIs, trials and other online services made available without a separate signed agreement (together, the “Services”).

iVaak is a product and brand operated by Intelligence India.Com Limited (“IICL”, “we”, “us” or “our”), an Indian company with corporate identification number U72900TG2001PLC036080.

If your organisation has signed an Order Form, master services agreement, data-processing agreement or another written contract with IICL, that signed agreement governs the contracted Services. These Terms will apply only where that agreement does not address the relevant matter, or to your general use of the public website.

By accessing or using the Services, you agree to these Terms. If you use the Services for an organisation, you confirm that you are authorised to accept these Terms on its behalf.

1. About iVaak

iVaak is a unified conversational AI operating system. It can connect supported communication channels—including voice, WhatsApp and other Meta services, web chat or browser voice, email, SMS and RCS—with approved knowledge sources, workflows and enterprise systems.

Depending on the configuration, iVaak may answer enquiries, maintain conversational context, prepare or send communications, retrieve approved information, perform permitted workflow actions and transfer an interaction to a human.

iVaak is not itself a telecommunications carrier, WhatsApp or Meta service, CRM, ERP, accounting system, payment system or the authoritative source of a client’s business records.

2. Business Use and Eligibility

The Services are intended primarily for lawful business and professional use. You must be legally capable of entering into a binding agreement and must use the Services only for your organisation’s authorised purposes.

You are responsible for ensuring that your users, employees, contractors and agents comply with these Terms.

3. Accounts, Demonstrations and Access

You must provide accurate information when requesting a demonstration or creating an account. Keep passwords, API keys and access credentials confidential, and promptly notify us at reachus@iicl.in if you suspect unauthorised access.

Do not submit production credentials, confidential information or sensitive personal data through a public demonstration, enquiry form or unauthorised support channel. Demonstration and trial environments must not be treated as production systems unless IICL confirms otherwise in writing.

We may set reasonable technical, security or usage limits for demonstrations, trials and public access.

4. Acceptable Use

You must not use the Services to:

• break any law, regulation, court order, industry rule or third-party platform policy;
• send spam, conduct unlawful telemarketing or make unsolicited commercial communications;
• contact, record, monitor or profile a person without the notice, consent or other lawful authority required for that activity;
• impersonate another person or organisation, misrepresent caller or sender identity, spoof a number or header, or distribute deceptive content;
• harass, threaten, defraud, discriminate unlawfully or facilitate illegal goods, services or conduct;
• upload malicious code, probe vulnerabilities without written permission, bypass security or usage controls, or disrupt the Services;
• collect passwords, authentication secrets, payment credentials, health information, government identifiers or other sensitive data unless the use case is lawfully authorised and protected by appropriate controls;
• reverse engineer, copy, resell or use the Services to build a materially competing product, except where applicable law expressly permits it; or
• use iVaak as the sole control for emergency calling, life-safety functions or another high-risk decision without IICL’s written approval and suitable human safeguards.

We may investigate suspected misuse and restrict or suspend affected access where reasonably necessary to protect people, systems, communication channels or legal compliance.

5. Communication and Channel Compliance

If you use iVaak to call or message people, your organisation is responsible for identifying a lawful audience and purpose, maintaining required consent and opt-out records, honouring preferences and suppression lists, and complying with applicable calling-hour, recording and marketing rules.

For Indian commercial communications, your organisation remains responsible for applicable TRAI and Distributed Ledger Technology (“DLT”) requirements, including Principal Entity or sender registration, approved headers, number resources, content templates, consent records and message classification.

Use of WhatsApp or other Meta services must comply with the applicable WhatsApp Business Terms, messaging policies, opt-in requirements, approved-template rules and customer-service windows. Other channels may have their own provider terms and technical restrictions.

IICL may block or suspend a communication workflow where required consent, registration, approval or authority is absent or cannot reasonably be verified.

6. AI Outputs and Automated Actions

AI-generated responses, transcripts, summaries, classifications, recommendations and workflow decisions are probabilistic. They may be incomplete, inaccurate, outdated or inappropriate for a particular situation.

You must review important outputs and use meaningful human oversight before making a decision or taking an action that could materially affect a person’s rights, safety, health, employment, credit, insurance, access to essential services or legal position.

You are responsible for the prompts, knowledge sources, permissions, business rules, approval steps and workflows configured or approved for your organisation. Do not enable an irreversible or high-impact action solely on the basis of an unverified natural-language request.

iVaak output is not legal, medical, financial, tax, employment or other professional advice.

7. Your Data and Privacy

You retain ownership of the information and content that you or your organisation submit to the Services (“Client Data”). You grant IICL and its authorised service providers a limited right to host, transmit, retrieve, transform and otherwise process Client Data only as needed to provide, secure and support the Services, follow documented instructions or comply with law.

When IICL processes an enterprise client’s end-user conversations or connected-system data on that client’s behalf, the enterprise client ordinarily determines the purpose and means of processing and acts as the Data Fiduciary or controller. IICL ordinarily acts as its Data Processor or processor. The enterprise client is responsible for the required privacy notice, lawful basis, consent and response to end-user rights requests.

Our handling of personal data is explained in the iVaak Privacy Policy, and our use of cookies and similar technologies in our Cookie Notice. Do not use the Services to process personal data unless your organisation has the rights, notices, consent and safeguards required for the intended purpose.

8. Integrations and Third-Party Services

The Services may connect with telecommunications carriers, Meta or WhatsApp, messaging gateways, email providers, AI or speech providers, hosting services and systems selected by your organisation, such as CRM, ERP, commerce, support, spreadsheet or database tools.

Those services are operated independently and may have separate terms, privacy practices, limits and availability. You are responsible for your accounts, permissions and lawful use of each enabled third-party service.

IICL is not responsible for an outage, delay, rejection, routing issue, policy decision, data error or security event caused by a third-party service or your own system. This does not exclude responsibility for a failure directly caused by IICL’s breach of these Terms or an expressly agreed written specification.

9. Intellectual Property

IICL and its licensors own the Services, software, models, interfaces, documentation, designs, trademarks and related technology. These Terms give you a limited, non-exclusive, non-transferable and revocable right to use the Services for authorised business purposes. They do not transfer ownership of IICL technology to you.

You retain ownership of your trademarks, business content and Client Data. If you voluntarily provide feedback, you permit IICL to use it without identifying you or disclosing your confidential information.

10. Availability and Changes

We work to keep the Services secure and available, but public website access, demonstrations and trials are provided without a service-level commitment. Carrier networks, internet routes and third-party channels may be unavailable or may change without our control.

We may modify, maintain or discontinue a public feature where reasonably required for security, legal compliance, interoperability or continued operation. Any service-level commitment for a contracted deployment must be stated in a signed agreement with IICL.

11. Suspension and Termination

You may stop using the Services at any time. We may suspend or terminate access if you materially breach these Terms, create a security or legal risk, fail to maintain required channel permissions, or if a provider or authority requires us to do so.

On termination, your right to use the affected Services ends. Provisions concerning intellectual property, disclaimers, liability, disputes and obligations that by their nature should continue will survive.

12. Disclaimers

To the maximum extent permitted by law, public website access, demonstrations, trials, AI outputs and third-party integrations are provided “as is” and “as available.”

IICL does not guarantee that the Services will always be uninterrupted or error-free, that every communication will be delivered or answered, that every AI output will be accurate, or that a workflow will achieve a particular business result.

Nothing on the website creates a warranty, service level, data-residency commitment or contractual feature obligation unless it is expressly included in a signed agreement with IICL.

13. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable under these Terms for indirect, incidental, special, punitive or consequential loss, or for loss of profit, revenue, goodwill, anticipated savings or business opportunity.

IICL’s total liability arising from these Terms will not exceed the fees paid to IICL for the affected Services during the twelve months before the event giving rise to the claim.

These limitations do not apply to fraud, wilful misconduct, death or personal injury caused by negligence where liability cannot lawfully be limited, infringement caused by unauthorised use of the other party’s intellectual property, or any liability that applicable law does not permit to be excluded or limited.

14. Your Responsibility for Claims

You will be responsible for third-party claims, regulatory action and reasonable costs arising from Client Data, communications or workflows configured or approved by your organisation that violate law, third-party rights, consent requirements or channel policies. This responsibility does not apply to the extent a claim was directly caused by IICL’s breach of these Terms or wilful misconduct.

15. Governing Law and Disputes

These Terms are governed by the laws of India. Before starting formal proceedings, the parties will attempt in good faith to resolve a dispute through authorised representatives.

Subject to any dispute process in a signed agreement, the courts at Hyderabad, Telangana, India will have exclusive jurisdiction over disputes arising from these Terms.

16. Changes to These Terms

We may update these Terms to reflect changes in law, technology or the Services. We will publish the updated version and effective date on this page. Material changes will not retroactively reduce rights under an active signed agreement.

Continued use of the public Services after an updated version takes effect constitutes acceptance of the updated Terms.

17. Contact Us

Intelligence India.Com Limited (IICL)
Product: iVaak Unified Conversational AI Operating System
CIN: U72900TG2001PLC036080
Registered office: Unit No. 308 & 309, Jain Sadguru Image's Capital Park, Capital Pk Rd, VIP Hills, Silicon Valley, Madhapur, Hyderabad, Telangana 500081, India
Email: reachus@iicl.in
Telephone: +91 99894 42002
Website: https://ivaak.ai